These Terms & Conditions apply to customers who order flowers for delivery via Creekmouth Florist’s e-commerce platform, serving Creekmouth and the surrounding areas. By using our services, you accept and agree to these terms in full. Please read them carefully before placing your order.
1.1. All orders for flowers must be placed via the Creekmouth Florist website. Customers are responsible for ensuring that order details, including recipient name, delivery address, contact details, and delivery date, are accurate and complete.
1.2. Upon placing an order, customers will receive an automated order confirmation acknowledging receipt of the request. This confirmation is not acceptance of the order but an acknowledgment that the order has been received for processing.
1.3. Acceptance of your order and the completion of the contract between you and Creekmouth Florist will be confirmed via a further email, which will include details of your order and delivery arrangements. We reserve the right to decline any order for any reason and will provide a full refund where applicable.
1.4. Orders can be placed for same-day or future delivery, depending on product availability and delivery schedules. Same-day delivery is subject to cut-off times published on our website.
1.5. Please note that certain flowers and arrangements may be subject to availability. Where a substitution is necessary, we will ensure the replacement flower or arrangement is of equal or greater value and as similar as possible to your original order.
2.1. Creekmouth Florist provides online flower delivery within Creekmouth and nearby regions. Delivery coverage, estimated delivery times, and any applicable delivery charges will be displayed during the checkout process.
2.2. We make every effort to deliver on the date specified during checkout. However, circumstances beyond our control (such as severe weather or traffic) can occasionally result in delays. In such instances, we will attempt to contact you using the information provided in your order.
2.3. Delivery will be made to the address provided at the time of ordering. It is the customer’s responsibility to ensure that the recipient is available or that alternative arrangements are in place for receipt of the flowers. Where possible, we may leave the flowers with a neighbour or in a safe place, unless you instruct otherwise.
2.4. If delivery is not possible and the flowers are returned to us, we will contact you to arrange redelivery, which may incur additional charges. Unclaimed flowers may not always be suitable for redelivery due to the perishable nature of the products.
2.5. For hospital, business, or public address deliveries, please confirm that flowers are permitted and include relevant details (such as ward or department). Creekmouth Florist cannot be responsible for delays or refusals resulting from insufficient address details or restrictions at the delivery location.
3.1. All prices for flowers and delivery are displayed in pounds Sterling (GBP) and include VAT where applicable.
3.2. Payment for online orders must be made at the time of purchase using the payment methods made available at checkout. Your order will not be processed or delivered until payment has been successfully received in full.
3.3. Creekmouth Florist reserves the right to change prices or discontinue products at any time without notice. In the event of a pricing error, we reserve the right to cancel your order and issue a full refund, or we may contact you to reconfirm the order at the correct price.
3.4. All card payments are processed using secure, third-party payment processors. Creekmouth Florist does not store or have access to your payment card details.
4.1. Orders for same-day delivery cannot be cancelled or amended once placed due to the prompt nature of preparation and delivery.
4.2. For future-day deliveries, cancellation or amendments can be requested up to 24 hours prior to the scheduled delivery date. To cancel or amend your order, please contact us as soon as possible with your order details. Where your order is eligible for cancellation, a full refund will be processed within 7 working days.
4.3. No refunds will be issued for failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer, or where flowers cannot be delivered due to recipient unavailability (unless otherwise agreed at our discretion).
4.4. If your order is affected by product availability or delivery issues outside our control, we will offer you the option of an alternative arrangement or a full refund.
5.1. We take pride in the quality and freshness of our flowers. All bouquets and arrangements are prepared to order by experienced florists using fresh, seasonal blooms.
5.2. Customers may expect flowers to last a minimum of five days from delivery, provided they are stored and cared for as recommended. Should you be unsatisfied with the quality of your flowers, please contact us within 24 hours of delivery, providing a photograph for assessment. Where the claim is upheld, we will offer a replacement or a full or partial refund at our discretion.
5.3. Substitutions may occur due to supply or seasonal variation. Any substitutions will be of equivalent or greater value.
6.1. Creekmouth Florist shall not be liable for any delay or failure to deliver orders due to circumstances beyond our reasonable control, including but not limited to natural disasters, adverse weather conditions, strikes, traffic disruptions, or failure by third-party delivery agents.
6.2. Our maximum liability for any claim, loss, or damage arising in connection with your order will be limited to the total amount paid by you for that order.
6.3. We do not accept liability for indirect, special, or consequential loss, including loss of profit or emotional distress, arising out of the use or inability to use our services, or for the result of any flowers delivered under these terms and conditions.
6.4. Nothing in these terms limits or excludes any statutory rights or liability for death or personal injury resulting from our negligence, or any other rights which cannot be excluded by law.
7.1. Creekmouth Florist respects the privacy of its customers. Personal information provided during the order process will be used solely for fulfilling customer orders and for communication relating to those orders, in accordance with current UK data protection laws.
7.2. We do not share your personal information with third parties except as necessary to fulfil your order or where required by law.
8.1. Customers are responsible for ensuring all details (including recipient details and delivery address) are accurate and up to date at the time of ordering. Creekmouth Florist cannot be held responsible for failed deliveries arising from inaccurate information.
8.2. Any allergies or sensitivities to flowers or foliage should be highlighted at the time of ordering. Creekmouth Florist cannot accept liability for issues arising from failure to notify us of such sensitivities.
9.1. All content on the Creekmouth Florist website, including images, text, logos, and arrangements, remains the intellectual property of Creekmouth Florist. Unauthorised use, reproduction, or distribution is strictly prohibited.
10.1. These terms and conditions do not affect your statutory rights as a consumer under applicable UK law.
10.2. If any provision or part of these terms is found to be unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity of the remaining provisions.
10.3. Creekmouth Florist reserves the right to modify these Terms & Conditions at any time without notice. The terms applicable to your order are those in force at the time of order placement.
11.1. These Terms & Conditions and all transactions in connection with Creekmouth Florist’s online flower delivery service to Creekmouth and surrounding areas are governed by the laws of England and Wales.
11.2. In the event of any dispute, you agree that the courts of England and Wales will have exclusive jurisdiction to resolve any such matter.
11.3. If you require further clarification regarding these terms or their application, please contact us using the contact details provided on our website.
12.1. These Terms & Conditions apply to all customers ordering flowers for delivery to Creekmouth and the surrounding areas through Creekmouth Florist’s e-commerce services. By placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms.
Thank you for choosing Creekmouth Florist for your online flower delivery needs in Creekmouth and the surrounding areas. We look forward to making every occasion special with beautiful, fresh flowers delivered direct to your door.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Creekmouth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Creekmouth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
